Auto Finance

FirmAuto is an indirect finance company. If you have no score or a low credit score, we could approve your credit and help you build a better credit score through our unique BuroFlex program. Check our financing programs here.

We Are

Before 2014, there was a great need in Mexico for automotive finance options. But above all, there was a need for flexible options for those with low credit scores that need and could pay a car. Those customers faced denials from traditional banks and finance companies, forcing them to buy vehicles in harmful conditions. That is why FirmAuto entered the Mexican market, offering a unique and flexible alternative, according to the market needs and requirements. Since then, FirmAuto has managed to help hundreds of people with the credit they need.

With the same conviction and understanding of the necessity of a flexible finance program for the United States, FirmAuto USA starts operations in 2020 in California, looking to help people access credits and improve their quality of life.

What makes us different is our unique BuroFlex Program, in which we offer:

  • We take ITIN.
  • Low Credit Score / No Credit Score.
  • Flexible Proof of income.
  • Bankruptcies.
  • Surf between Credit Scores.
  • First Time Buyers.

Customer Service / Complaints

For any general question, or make a payment, please call 855-490-0900 Toll free. Our customer service representatives are available from 8 am to 5 pm Pacific time Monday through Friday.

If you would like to report a problem or file a complaint, contact our Complaints Department at 855-490-0900 Toll free, or email your complaint to Please include your account number on all correspondences. We will respond to all voicemail messages and e-mails as soon as possible – in most cases within 24 hours after your complaint has been reported.

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