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We appreciate that you have chosen FirmAuto USA for your car financing solutions. Our team is committed to ensuring that you receive excellent service.




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Customer Service: (855) 490 0900








Pay Here


Customer Service: (855) 490 0900











Programs



Horizontal Acordion


SSN: Mandatory / ITIN
Not accepted
APR
From 9%, to be determined by deal structure and applicant credit
Bureau score type
TransUnion VantageScore 4.0
Minimum down payment
0%
Maximum term
84 months
Maximum amount financed
$50,000.00
Mileage
Less than 120,000
Maximum vehicle age
10 years

Bankruptcies
No open BK or BK dismissed/discharged in the last 24 months.
Repossessions
No repossessions or auto charge-offs in the last 24 months.
Contracts
Simple interest arbitration only.
Eligible title
Clean only.


Minimum job time
1 years
Minimum residence time
2 years*
Proof of income
Mandatory**
References
5 References
Proof of insurance
Mandatory
Proof of residence
Mandatory
Driver license
Mandatory***
Landline/Cell phone bill
Mandatory


Minimum job time
2 years
Minimum residence time
2 years*
Proof of income
Mandatory**
References
5 References
Proof of insurance
Mandatory
Proof of residence
Mandatory
Driver license
Mandatory***
Landline/Cell phone bill
Mandatory


Minimum job time
3 years
Minimum residence time
2 years*
Proof of income
Mandatory**
References
10 References
Proof of insurance
Mandatory
Proof of residence
Mandatory
Driver license
Mandatory***
Landline/Cell phone bill
Mandatory
Minimum job time
3 months proof of income
Minimum residence time
NA
Proof of income
Mandatory**
References
NA
Proof of insurance
Mandatory
Proof of residence
Mandatory
Driver license
Not Mandatory***
Landline/Cell phone bill
Mandatory

Minimum job time
1 years
Minimum residence time
2 years*
Proof of income
Mandatory**
References
5 References
Proof of insurance
Mandatory
Proof of residence
Mandatory
Driver license
Mandatory***
Landline/Cell phone bill
Mandatory

Minimum job time
2 years
Minimum residence time
2 years*
Proof of income
Mandatory**
References
5 References
Proof of insurance
Mandatory
Proof of residence
Mandatory
Driver license
Mandatory***
Landline/Cell phone bill
Mandatory

Minimum job time
3 years
Minimum residence time
2 years*
Proof of income
Mandatory**
References
10 References
Proof of insurance
Mandatory
Proof of residence
Mandatory
Driver license
Mandatory***
Landline/Cell phone bill
Mandatory




Ineligible vehicles: Gray market, fire damage, recycled, strip, taxi, and police vehicles.

All programs exclude: Smart, Saab, Tesla, Genesis, AlfaRomeo, Bentley, Hummer, Saturn, Porsche, Jaguar, Suzuki, Peugeot, Rolls, Royce, Oldsmobile, Lamborghini, Lotus, Maserati, Maybach, McLaren, Isuzu, Ferrari, Fisker.

*Living in the same address.

**Proof of incomes accepted are including but not limited to:
  • i) Salary/wages
  • ii) Bank Statements
  • iii) Bonuses
  • iv) Overtime
  • v) Letter of Employment
  • vi) Child support
  • vii) Frequency of payment (eg. Weekly, bi-weekly, semi-monthly)
***Driver license suspended or revoked won't be accepted.


Bankruptcies
Yes. More than 3 years closed accepted.
Repossessions
Yes. More than 3 years accepted.
Contracts
Simple interest arbitration only.
Eligible title
Clean title only.
Ineligible titles
Salvage, junk, rebuilt, water damage, storm damage, lemon, or crash test branded titles.
Ineligible vehicles
Gray market, fire damage, recycled, strip, taxi, and police vehicles.


FAQ


What is the Company's Contact Information, and where is the Company located?

Customer Service Department:
FirmAuto USA Inc.
Tel: (855) 490-0900
Email: customerservice@firmautousa.com
Fax: (949) 381-2171
P.O. BOX 631727
Irving, TX, 75063

Corporate Office:
FirmAuto USA Inc.
18000 Studebaker, Suite 700
Cerritos, California 90703
Office: (562) 467-6963
Fax: (562) 467-6999

If I have questions concerning my vehicle, who do I contact?

You always should contact the Dealership where you purchased your vehicle. This is where most if not all questions can be addressed to your satisfaction concerning your purchase. If you do not feel your situation has been addressed sufficiently we urge you to call our Customer Service Phone: (855) 490-0900 or email us at: customerservice@firmautousa.com

How do I get a copy of my recent statement?

You can call Customer Service and speak with a Customer Service representative at (855) 490-0900, or email us at: customerservice@firmautousa.com.

How do I get a payoff amount for my loan?

You can call Customer Service and speak with a Customer Service representative at (855) 490-0900, or email us at: customerservice@firmautousa.com.

What should I do if I am in an accident?

Contact your insurance company to file a claim. You will also need to notify our Customer Service Department about the accident and provide the necessary information: (855) 490-0900, or email us at: customerservice@firmautousa.com. If the vehicle is deemed a total loss, please have your insurance company contact us.

How do I change my billing address or phone number information?

For any address or phone number change, please complete this form.
If mailing address is a P.O Box, the Residence Address section on the right MUST br completed.

Please complete the form and send it to:
Email: customerservice@firmautousa.com

Who can I call if I have any questions?

You can call Customer Service and speak with a Customer Service representative at (855) 490-0900, or email us at: customerservice@firmautousa.com.



FirmAuto USA

Customers
Contact















Customer Service / Complaints

For any general question, or make a payment, please call 855-490-0900 Toll free. Our customer service representatives are available from 8 am to 5 pm Pacific time Monday through Friday.

If you would like to report a problem or file a complaint, contact our Complaints Department at 855-490-0900 Toll free, or email your complaint to complaints@firmautousa.com. Please include your account number on all correspondences. We will respond to all voicemail messages and e-mails as soon as possible – in most cases within 24 hours after your complaint has been reported.




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